Refund policy

At Potteries Coffee Roasters we supply freshly roasted coffee to order, therefore you are unable to cancel an order with us. 

However if you are dissatisfied we operate a 7 day returns policy. This means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, please contact us at info@potteriescoffee.co.uk.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If the return is not due to a fault of our own, then the customer will be responsible for return shipping costs. These shipping costs will be deducted from the final refund amount. 

Damages and issues
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or you have received the incorrect item, we can then evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as food and/or roasted coffee. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. 
Exchanges will not be accepted. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@potteriescoffee.co.uk.